Parents of disabled students wrongly billed hundreds of pounds

Bristol City Council has apologised after it wrongly billed the parents of disabled students hundreds of pounds for home to school transport. 

Councillor Fi Hance was contacted by distressed parents and immediately followed up their concerns with the Council. As a result, the mistake was rectified and the Council has now sent a letter of apology to each of the families who were wrongly charged.

Councillor Fi Hance said:   

“I’m extremely relieved that the threat of travel charges has been lifted for now and would like to thank officers for their swift response. However, I’m still aghast that such a mistake happened in the first place.”

” Many parents of disabled children have had a really difficult year coping with their children’s needs with no respite care or school to help ease the burden for months at a time.  This must have felt like the last straw.”